Store Policies
Replace these starter policies with final legal copy before launch. They are written as a practical framework for overseas Hanfu sales, especially sizing, delivery, and custom-order expectations.
Ready-to-ship items are prepared within 2-5 business days. Made-to-order pieces may require 10-25 business days before dispatch.
Delivery estimates vary by country, customs processing, and seasonal carrier demand. Customers should receive a tracking number after dispatch.
Unworn, unused standard-size items may be eligible for return within the stated return window.
Custom sizing, altered garments, hair accessories, and final-sale items should have separate rules clearly shown on product pages.
Collect only the information needed to process orders, provide support, send opted-in marketing, and improve store performance.
Before launch, connect this policy to your final analytics, email, payment, and fulfillment tools.
Product colors, garment measurements, processing times, and customs fees should be explained clearly to reduce disputes.
Customers are responsible for entering accurate shipping information and reviewing size charts before placing an order.